Terms & Conditions

4.1 When purchasing a product using the Services you are making a contract for purchase with the Company on the terms and conditions set out in these Terms.

5. Orders

5.1 You agree that our Products displayed on the Website or other Service is an invitation to treat and that your order for any Product(s) is an offer to purchase such Product(s). All orders are subject to our acceptance and availability. Items that are placed in your shopping basket are not reserved and may be purchased by other customers. We will inform you if we are unable to fulfil your order.

5.2 We may choose not to accept your order in our discretion for any reason without liability to you. Examples of occasions we may not accept your order are: that we are unable to obtain authorisation for payment; shipping restrictions apply to a particular item; the item ordered is out of stock; the item ordered does not satisfy our quality control standards and is withdrawn; or that you do not meet the eligibility criteria set out within these Terms.

5.3 We are under a legal duty to supply goods that conform with their description on the website.

5.4 Please note that we may refuse to process an order that is a multiple of a single product, for example an order for three of the same product, in the same colour and size.

5.5 We may also refuse to process (and therefore accept) a transaction for any reason to any one at any time at our sole discretion. This includes refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

5.6 After submitting an order to us, we will send you an order acknowledgment email. This email will include your order number, details of the items you have ordered from us and delivery details. Please note that this email is an acknowledgement of your order and is not an acceptance of your order.

5.7 Acceptance of your order and formation of a contract of sale takes place when your order has been dispatched and we have sent you an email confirming this.

5.8 When placing an order for the first time, you may be required to or may be offered the option to register with us and complete certain required fields on an order form. Where we ask you to provide and use identifiers and passwords to access restricted parts of the Website, it is on condition that you shall be responsible for ensuring that such identifiers and passwords are kept secure and confidential at all times. You shall comply with all security directions and/or recommendations given by us and inform us immediately if you become aware or suspect any unauthorised use of your account.

5.9 The status of any order is usually updated within 1 hour but we make no representation or warranty as to any such functionality or uptime.

5.10 Payment will be debited from your card when your order is placed.
5.12 We may store a record of your transactions in accordance with our [Data Promise]

6. Prices

6.1 Prices shown on the Website are in GBP or Euros and are inclusive of VAT at the applicable rate. Prices do not include delivery costs.

6.2 All prices and offers remain valid as advertised from time to time. The price of a product displayed on the Website at the time the order is accepted will be honoured, except in cases of obvious error.

6.3 If you are a customer whose credit/debit card is not denominated in GBP or Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. All orders on the website are placed with the Company, which is a Cypriot entity. Your card issuer or payment method provider may therefore apply other international bank charges. We have no control and cannot predict the amount of these charges. Please contact your issuing bank before placing your order if this applies to you.

7.Payment

7.1 Payment can be made by Visa, MasterCard and American Express. Payment will be debited and cleared from your account upon completion of the order process on the Website or other Service. You can also use PayPal removing the need to enter your credit card details. When you select the PayPal option at checkout, you will be directed to the PayPal site to ‘Log In’ to your account and review the total amount to pay before clicking ‘Pay Now’. Once you click ‘Pay Now’ and you are returned to the Website, your transaction is complete. We shall have no responsibility or liability in relation to the terms and conditions agreed between you and PayPal or any other payment intermediary.

7.2 You confirm that the credit/debit card or PayPal account that is being used is yours or that you have been specifically authorised by the owner of the same to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

7.3 To help ensure that your shopping experience is safe and secure, we (or our third party payment processors, as applicable) use industry standard security systems to encrypt your payment details to guard against unauthorised access.

7.4 You can save Credit Card details in your account and use them to complete future orders. For your security, you will always be asked to enter your CVV code at checkout. We receive authorisation to charge your account once the order is placed and the pending transaction will be settled upon dispatch. For security and fraud prevention, all orders made with a credit or debit card are subject to authorisation and our fraud team may ask for further details before an order is processed.

7.5 We have the right to cancel your purchase without prior notification. Examples of occasions we may choose to cancel your purchase are: your card details have been flagged by our fraud screening processes or are declined by our fraud screening processed.

7.6 Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but to the maximum extent permitted by law, and in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website. Please also refer to the terms of our [Data Promise].

8. Insurance and Delivery

8.1 We insure each purchase during the time it is in transit until it is delivered to your specified delivery address. A signature is required for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by us, and transfer of responsibility in the same way.

8.2 We shall be entitled to supply your purchases in instalments and each instalment shall be deemed to constitute a separate contract with us, and we shall be entitled to supply only part of an order.

9. Shipping

9.1 When your order is shipped, we will send you a confirmation email, which will include your tracking number.

9.2 A signature will be required upon delivery of your order and we shall have no responsibility or liability for any failure to provide such a signature. Please also be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for at the address given by you by somebody other than you (for example, in an office address).

9.3 When placing your order please ensure that the billing and shipping address details are correct as we are unable to redirect packages once an order has been processed. You are responsible for any inaccurate or incomplete details provided to us.

9.4 For inquiries regarding shipping you can email us at customersupport@theeugens.com

10.Delivery

10.1 We deliver Monday to Friday excluding public holidays. Unless otherwise stated on the Website, delivery times, costs and other details are as stated below.

10.2 In the UK, Europe and International all orders are delivered by DHL. Please see our Delivery & Returns for delivery cost and time details.

10.3 In Cyprus all orders are delivered by ACS Courier. Please see our Delivery & Returns for delivery cost and time details.

10.4 Delivery times are estimates and start from the date of dispatch. Please note that in some areas there is a limited range of delivery services available. We will endeavour to send your order out as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.

11. Returns

11.1 When you place an order on theeugens.com, you are welcome to return any item(s), provided you return them within 14 days of delivery.

11.2 Please note items received outside of the specified returns period will not be accepted.

11.3 Items must be returned in their original condition, including dust bags and in the branded packaging provided. This is also to ensure that item(s) arrives back to us in a suitable and undamaged state. Returns that have been worn, used, altered or damaged will not be accepted and may be sent back to you and/or a refund refused.

11.4 Item(s) must be returned from the original shipping country with the original returns form. Please note that we may not refund item(s) that are sent without any returns paperwork.

11.5 You are responsible for all Products until returned to us. We are not liable for the loss of garments in return transit. We recommend using a traceable delivery method and taking note of your tracking number.

11.6 For UK and International orders please return your items to: The Eugéns Kids Shoes Ltd, 2 Carlton Hill, London NW8 0JY. For Cyprus orders please return your items to: The Eugéns Kids Shoes Ltd, 14 Panou Fasoulioti, Ekali, 3110 Limassol.

11.7 Once the items have been received they will undergo a quality review. Once cleared, you will receive a refund on the cost at purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. We endeavour to process refunds as soon as they are received but please allow 5 working days for returns to be processed. You will receive an email notification of the status of your refund once processed.

11.8 We do not refund initial shipping charges for items returned, other than for faulty items. Your own return postage costs are not refundable.

11.9 For assistance or to request and exchange please email us at customersupport@theeugens.com

12 Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“ICACRs”)

12.1 Nothing in these Terms shall affect your right to return products under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and any equivalent or replacement laws.

12.2 If you are based in the EU, you may have the right to cancel your order with under the ICACRs, but you need to notify us of your decision to do so within 14 days from the day after the day on which you receive the last item in your order.

12.3 To exercise the right to cancel you must inform the company of your decision by email to: customersupport@theeugens.com

12.4 On receipt of your notice of order cancellation, customer support will contact you (using any of the contact information that you have supplied to us and in accordance with our [Data Promise]) with return instructions. Please complete the returns form that you received with your order, and include it with your return so we can process your refund promptly.

12.5 You must send back the items to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation to us. The deadline is met if you send back the items before the period of 14 days has expired.

12.6 You must use a courier service to effect a return of items, and you will have to bear the direct cost of returning the items.

12.7 We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return your order to us and you retain proof of sending, in case of a dispute.

12.8 All items must be returned unused, in their original condition and from the country that the order was delivered to.

12.9 We will refund the full value of your order, including standard shipping costs, within 14 days of receiving your notice of contract cancellation. If we do not receive the cancelled order, we will arrange to have it collected from you at your cost.

12.9 For assistance please email as at customersupport@theeugens.com.

13.Refunds

Refunds will be credited to your original method of payment. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid. On receipt of return, we shall process the refund as soon as possible.

14. Faulty Items

Items are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. When items deemed faulty cannot be repaired or the same item is not available, a full refund will be offered.